General Pre sales FAQ

Hardware

Software

Xwall

Xwall will not connect to Spamcop

Question:

Dataenter products - compatibility and requirements

Answer:

All Dataenter products sold by Ceratec are multi-threaded 32-bit applications and operate under Windows NT 4.0, 2000 Professional, XP Professional or 95/ 98/ ME/ XP Home.

XWall and Popbeamer work with any version of Microsoft Exchange, Lotus notes, Imail and many other SMTP servers.

Requirements: Pentium series 150 and up or AMD K6, Athlon, Duron CPU, 64-meg system memory. Windows platform and working TCP/IP connection.

Question:

How long have you sold this mail server series?

Answer:

Longer than I can remember. I bought the first Mailbeamer from Dataenter in Austria sometimes in 1996 and I used it on a Modem router. The router took forever to connect and Mailbeamer timed out before a connection could be made. I reported my unusual problem (back then) to Michael and 24 hours later I had a patch. Soon after version X.XX +1 was released with an adjustable time-out. I use and sell his products ever since. Michael updates and upgrades his products constantly ensuring you get the best performance and features. He has never charged an additional dime. Every upgrade I ever installed was solid programming and never has any of his programs caused any crashes. There is a long list of large and small companies that have used Dataenter products for years.

Question:

How can I get Beamer mail server products.

Answer:

All Dataenter products can be downloaded online. The downloaded copy is the current full featured version of the program. It will perform with all features enabled for 30 days. If you like what your see we recommend to purchase the program with our BUYNOW option, email us or call us. We get you the license fast. If you have any problems setting the server up, just call or email me.

Question:

When do I need to purchase the program?

Answer:

You can purchase the program anytime during the 30 days or even after it stopped working without having to redo anything on your setup. So put it to the test. I'm sure you will not be disappointed.

Question:

What do I get when I purchase the program?

Answer:

We e-mail the registration key and mail you an invoice via US mail. Upon your request we also will mail you a CD with the Program.

Question:

I need more help.

Answer:

The Xwall forum is now open to all Xwall users.

There is an on-line manual available for all products. E-mail or Call us. We can answer most questions about SMTPbeamer, Mailbeamer, POPbeamer and Xwall. If we don't have the answer we get it from Dataenter for you. Or you can contact them directly. Look at the bottom of each page for the contact information.

FIC - First International Computers

FIC system boards

Gigabyte

System boards, Video cards

Microstar International

System boards

Abit

System boards

Nvidia drivers

Graphics chip

Via chipset

Chip set, Audio, S3,

Winzip utility for Windows

Windows software

Question:

What CPU can my board support?

Answer:

Please remember we're an AMD ONLY company. We do not sell or use Intel products.

Board / chip set

CPU options

MHz

Ram Modules

Slot A boards AMD 750

Athlon Classic

500-700

PC100

Slot A boards Via chip set

Athlon Classic

500-1000

PC100/133

Socket A KT133

Athlon/Duron

600-1300

PC100/133

Socket A KT133A

Athlon/Duron

600-2200

PC133

Socket A AMD761

Athlon/Duron

600/2400

DDR 2100

Socket A KT266 (A)

Athlon/Duron

600/2400

DDR 2100

Socket A KT333

Athlon/Duron

600/2400

DDR 2700

Socket A KT400

Athlon/Duron

600/2800+

DDR 3200

DYNSITE

Question:

What remote access software works with Dynsite.

Answer:

Generally, any Internet capable remote access software will work. We tried Laplink, PC Anywhere and VNC. Since we maintain a lot of installations with various vertical software solutions, we have found PC Anywhere to be the most accepted remote software.

XWALL

Question:

How do I change the SMTP port on Exchange Server?

Answer:

In Exchange server 2000 go to System Manager -> Select Servers (look for your Server) -> selectProtocols / Select "Default SMTP Server" and choose 'Properties >General >Advanced> now you should be able to editor change the port number; Usually, I use 24 or 8025. Whatever you choose, it must correspont to the port Xwall uses to send to your exchange server.

Exchange servers 4.0, 5.0, 5.5:

You have to edit the registry. Here is Microsofts FAQ on how to do it. .http://support.microsoft.com/default.aspx?scid=kb;en-us;Q173903

XWALL

Question:

How do I change the SMTP port on Groupwise?

Answer:

Personally I never worked with GroupWise. However, I found this link on the net. http://support.novell.com/cgi-bin/search/searchtid.cgi?/10072891.htm

XWALL

Question:

What attachments extentions can I look for?

Answer:

Note: Microsoft defines the following file extensions as unsafe because they may have script or code associated with it.

Extension FileType
.ade Microsoft Access project extension
.adp Microsoft Access project
.bas Microsoft Visual Basic class module
.bat Batch file
.chm Compiled HTML Help file
.cmd Microsoft Windows NT Command script
.com Microsoft MS-DOS program
.cpl Control Panel extension
.crt Security certificate
.exe Program
.hlp Help file
.hta HTML program
.inf Setup Information
.ins Internet Naming Service
.isp Internet Communication settings
.js JScript file
.jse Jscript Encoded Script file
.lnk Shortcut
.mdb Microsoft Access program
.mde Microsoft Access MDE database
.msc Microsoft Common Console document
.msi Microsoft Windows Installer package
.msp Microsoft Windows Installer patch
.mst Microsoft Visual Test source files
.pcd Photo CD image, Microsoft Visual compiled script
.pif Shortcut to MS-DOS program
.reg Registration entries
.scr Screen saver
.sct Windows Script Component
.shb Shell Scrap object
.shs Shell Scrap object
.url Internet shortcut
.vb VBScript file
.vbe VBScript Encoded script file
.vbs VBScript file
.wsc Windows Script Component
.wsf Windows Script file
.wsh Windows Script Host Settings file

Question

What about email the RBL list maks as spam and it's not?

Answer

Xwall features a WHITE LIST add the senders domain to it and Xwall will indentify the message as good sender even it's on the black list.

SMTPBeamer

Question

How do I route the info@mycompany.com to 3 persons. One of them wants the mail here and at home

Answer:

No problem, here are the easy steps.

Question:

We have about 15 sales persons. They are on the road off and on and they use AOL when they are not in the office. How can we cover them with the SMTPbeamer?

Answer:

• Plus - simple and secure

• Cons -Replys from the field show AOL return address.

You can make the Mail server visible on port 80 and enable the HTTP interface on SMTPbeamer.

• Plus - Return address is correct

• Cons - just another little hole in your firewall.

You can make it visible on port 25/113

• Plus - Full access to your mail server from outside

• Cons - We have reports that AOl and some others block port 25 (SMTP).

• Cons - More holes in the firewall

Make it visible on port 25 only if you really need to and if you do route it over a different IP. The reason for that, there are blacklists. Your IP address will get on there and the subscribers to the list will block your messages in order to curb spam.

Xwall

Question:

How do I get Xwall and Exchange server to work on the same machine?

Answer:

Xwall is not a addon library nor does it do any modification to Exchange. It's a multi- threaded program which can run on a seperate machine outside the firewall or on the same machine as the exchange server. If you run it on the same machine you need to set the SMTP port on exchange to something else besides port 25. Let's say to port 24. Save the changes and now go to the Xwall admin and set it to send to exchange on port 24. Save and start mbserver (Xwall)

.

Question:

Xwall will not connect to Spamcop

Answer:

Xwall works fine with Spamcop. Check if you set the machine to a valid DNS server address. Since you most likely run Xwall on a static IP address the DHCP server will not supply a DNS server addess. If you have Internet Explorer on the same machine see if you can browse the web.

Question:

I have a problem with McAfee Virus scan and Xwall.

Answer:

Your problem is that both Vshield and Xwall fight for the same files. You can turn off Vshield but you can set it to cooperated with Xwall. Go to Vshield advanced settings, Exclude. Enter the Xwall folder and the Temp folder. Make sure you have the right temp folder. It's in a personal directory on Win 2000 or XP. Now they will work great together.

Question:

I want to keep a copy of all messages. Where does Xwall store them?

Answer:

The "keep message option" goes into a fixed directory (HIST-IN and HIST-OUT.)
This is the same as in SMTPBeamer.

Question:

Why can Xwall not do a reverse lookup on my friends good email address?

Answer:

The IP does not have a PTR and it does not matter if his ISP assigns a static or dynamic address. The IP address does not resolve to a domain name. He needs to contact his ISP.

Question:

How do I run Xwall as service

Answer:

1. At the command line change to the xwall directory
2. type MBSERVER INSTALL

NOTE! As with all NT services by default they are installed as LOCALSYSTEM. If you use NT authentication to protect your SMTP relay Xwall will not be able to authenticate the user. You must change the log-on setting for the service.

1. go to control panel select services (nt) or Admin tools and services to 2000.
2. Locate the xwall service (mbserver)
3. Right click and select properties
4. Click on LOGON
5. Change to domain user
6. add user and password.
7. Save/app

Please note that as a service you will no longer see the log entries on the screen. I recommend enabling the log features.

Question:

What are the stats on the bottom of the XWall screen

Sent = Sent messages
Recv = Received messages
S-O = SMTP outbound queue
S-I = SMTP inbound queue
E-O = Exchnage outbound queue
E-I = Exchange inbound queue
Con = Connection count

Question:

My webhost or ISP only allows authenticated SMTP relay

Answer:

Add the following lines to smtpbeam.ini

OutboundSMTPAuth=True
OutboundSMTPAuthUser=youruser
OutboundSMTPAuthPassword=10yourpass